Frequently Asked Questions

The Child Frequently Asked Questions

How can I purchase the Child?

Limited stock of the Child will be available for exclusive pre-sell online only from 10am AEST on Wednesday 20th May. Strictly while stock lasts.

Do I have to purchase the Child as a bundle with a sound?

The Child is an officially-licensed plush that features the Star Wars™ logo on the paw pad and includes its brown robe. You can specify if you’d like it unstuffed so you can visit one of our stores and bring it to life there – or you can have it arrive stuffed and ready to play.

Please note the 5-in-1 sound chip featuring the Child’s signature sounds and The Mandalorian theme song sound chip are unavailable for purchase in Australia.

How much will it cost?

The Child furry friend will be $70 dollars, including its brown robe. Shipping is an additional $9.95 flat rate Australia-wide.

(Feel free to add to this order any additional bears, clothes and accessories as the postage rate will remain fixed at $9.95)

I purchased the Child online. When will I receive it?

We expect to ship all online orders of the Child in early June. Please allow 1-3 weeks for your order to process due to COVID-19 and additional delivery delays.

Will the Child be available to purchase in Store?

Subject to demand, we may release a very limited quantity of the Child for sale in our stores.

Sign up to our newsletter to stay tuned for further updates. https://www.buildabear.com.au/newsletters

I can’t make it to a store – will phone orders be available?

If the Child becomes available for in-store purchase - we anticipate our stores will be very busy and may be unable to answer the phone. However, you are welcome to try and call.

I missed out on purchasing the Child - are you getting more in?

We are working on getting more stock of the Child furry friend, however we are unable to confirm at this point.

 

General Questions

Are you looking for something you can't find? Do you have a question? Do you have a suggestion?

Let us help you: Please contact 1300 4 BEARS (23277) to be connected to your local store and one of our friendly staff will be BEARY happy to help you!

For all web store enquiries and for the online shop please contact webbear@buildabear.com.au

Do you need some help shopping online?

Please contact our Web store on (03) 9318 6266 and they will be beary happy to help!

I have placed my online order how long does shipping take?

Shipping can take between 7 – 10 business days within Australia

Can I use my gift vouchers online?

Unfortunately at the moment we are unable to redeem gift vouchers on our web store and they must be redeemed in an Australian store

Can I print out my gift vouchers?

Gift vouchers will be sent to you via email within 2 business days. It can then be printed and take into a store to be redeemed.

Do you want to know more about our parties?

We offer great parties for all ages, with parties starting at just $18 per person it is great value!

Please click locator finder to contact our store for further details and bookings. OR call 1300 4 BEARS (23277) to be connected to your nearest store

We look forward to celeBEARating your special day with you and your friends!

Have you had a great time at a Build-A-Bear workshop?

We would love to hear all about your experience - please email fun@buildabear.com.au

Is there something we could have done to serve you better?

Please tell us how - email our General Manager at gm@buildabear.com.au.

Are you looking for the pawfect job?

Send us your resume at jobs@buildabear.com.au

How do I sign up to become a VIB member?

Signing up to become a complimentary VIB Member is easy—all that is required is a valid email address plus state location. www.buildabear.com.au