Frequently Asked Questions

General Questions

Are you looking for something you can't find? Do you have a question? Do you have a suggestion?

Let us help you: Please contact 1300 4 BEARS (23277) to be connected to your local store and one of our friendly staff will be BEARY happy to help you!

For all web store enquiries and for the online shop please contact

Do you need some help shopping online?

Please contact our web store via email at and they will be beary happy to help!.

Do you ship internationally?

Unfortunately we are unable to ship products internationally

I have placed my online order how long does shipping take?

Shipping can take between 7 – 10 business days within Australia

I have placed an order online and would like to cancel, what do I do?

Unfortunately, once you have placed an order online we are unable to cancel it, please contact our web store via email at and they will be beary happy to help with what to do once your order has arrived and how to return it.

Can I use my gift vouchers online?

Unfortunately at the moment we are unable to redeem gift vouchers on our web store and they must be redeemed in an Australian store

Can I print out my gift vouchers?

Gift vouchers will be sent to you via email within 2 business days. It can then be printed and take into a store to be redeemed.

Do you want to know more about our parties?

We offer great parties for all ages, with parties starting at just $18 per person it is great value!

Please click locator finder to contact our store for further details and bookings. OR call 1300 4 BEARS (23277) to be connected to your nearest store

We look forward to celeBEARating your special day with you and your friends!

Have you had a great time at a Build-A-Bear workshop?

We would love to hear all about your experience - please email

Is there something we could have done to serve you better?

Please tell us how - email our General Manager at

Are you looking for the pawfect job?

Send us your resume at