Frequently Asked Questions

General Questions

Are you looking for something you can't find? Do you have a question? Do you have a suggestion?

Let us help you: Please contact 1300 4 BEARS (23277) to be connected to your local store and one of our friendly staff will be BEARY happy to help you!

For all web store enquiries and for the online shop please contact

Do you need some help shopping online?

Please contact our Web store on (03) 9318 6266 and they will be beary happy to help!

I have placed my online order how long does shipping take?

Shipping can take between 7 – 10 business days within Australia

Can I use my gift vouchers online?

Unfortunately at the moment we are unable to redeem gift vouchers on our web store and they must be redeemed in an Australian store

Can I print out my gift vouchers?

Gift vouchers will be sent to you via email within 2 business days. It can then be printed and take into a store to be redeemed.

Do you want to know more about our parties?

We offer great parties for all ages, with parties starting at just $18 per person it is great value!

Please click locator finder to contact our store for further details and bookings. OR call 1300 4 BEARS (23277) to be connected to your nearest store

We look forward to celeBEARating your special day with you and your friends!

Have you had a great time at a Build-A-Bear workshop?

We would love to hear all about your experience - please email

Is there something we could have done to serve you better?

Please tell us how - email our General Manager at

Are you looking for the pawfect job?

Send us your resume at

How do I sign up to become a VIB member?

Signing up to become a complimentary VIB Member is easy—all that is required is a valid email address plus state location.